How Do I Buy Vouchers Online?
To purchase one of our experience vouchers simply click Experiences/View All Experiences and select your desired activity. Enter the recipient name and proceed to the checkout. Once you purchase your voucher it will be emailed to you by our automated system and you will be able to redeem your voucher with us online too.
How Do I redeem a Voucher?
Ride Leisure offer a special service where you can redeem a Ride voucher or one of our partners voucher online. Simply choose your supplier and enter your voucher number to redeem your voucher. Choose your preferred date and time to take your experience and checkout. A confirmation email with you time and date will be sent to you.
Do You Offer Food & Drink?
With experience spanning 20 years, our Lakeside Kitchen and Bar provide beautifully crafted food and also incredible bespoke catering options for the corporate and private functions held here at Ride Leisure.
How Far In Advance Can I Book?
We accept bookings up to 11 months in advance provided the 30% deposit has been paid. The diary for our experiences is set out in January and our on line booking system shows the years availability and allows you to book.
What's The Minimum Age To Get Involved?
Children of all ages are welcome at Ride. We have full baby changing facilities for the very little ones, and often have a children’s soft play area set up for by the Cafe suitable for 1 to 4 years olds. On sunny days we have a free bouncy castle for under 12’s (adult supervision required). From 6 years old, children comfortable in open water can try wake boarding, waterskiing ,our Aqua Park and Instructors Rides on certain experiences. People from 16 can try all our other experiences.
I'm Worried About Safety. What Procedures Do You Have In Place?
Your safety is our main priority. We provide all necessary safety equipment and training. Our qualified instructors will ensure you get the most out of your experience, while at all times keeping you as safe as possible. All our equipment is regularly serviced and inspected. We work closely with the council and other approved bodies to keep health and safety standards as high as possible.
What Days Are You Open?
Our Watersports Season runs from April until November but we are pretty flexible with that.
Do You Supply Equipment & Clothing?
We provide wetsuits and buoyancy aids for all our water based experiences (£5 charge for Aqua Park Customers) All equipment required for your activity is provided however please dress appropriately for the weather conditions on the day. Safety equipment is also provided for all activities. Some of our experiences require radio comms so you will be provided with a headset and microphone.
Do You Offer Refunds?
We do have a refunds and voucher extensions policy of which the latter incurs an administration fee of £20. We will provide a refund if no other solution is available.
How Can I Book my Experience?
Ride Leisure offer a special service where you can redeem a Ride voucher or one of our partners voucher online. Simply choose your supplier and enter your voucher number to redeem your voucher. Choose your preferred date and time to take your experience and checkout. A confirmation email with your chosen time and date will be sent to you.
If you do not have voucher, no problem just select your chosen activity, add the participant name and choose your preferred date and time and checkout. A confirmation email with your chosen time and date will be sent to you.
We can also take bookings via telephone and email.
Is Your Online Shop Secure?
Our online purchases are through a secure gateway to paypal where you can confidently complete your transaction.
Do You Offer Group Discounts?
For larger groups we build bespoke activity days to suit. Feel free to get in touch and we will be more than willing to provide a quote.
Is There A Viewing Area For Friends & Family?
We have ample viewing areas overlooking both lakes for friends and family and our club house is a great place to shelter from the wet weather if you are unlucky enough to get caught up in a shower.
How Will My Voucher Be Delivered?
Once you purchase your voucher it will be emailed to your selected email address by our automated system.
What Payment Methods Do You Accept?
Our Merchant is Paypal and we accept all credit and debit cards. We are sorry but we do not accept American Express.